Shipping status

Delivery times may be longer than usual due to the COVID-19 pandemic across the globe.

For any questions, please contact our customer service via support@warmrelax.com.

How long does delivery take?

Products are shipped via Expedited service and will be normally delivered within 2 business days after receiving the order. Orders received on business days before 10:59 pm PST will be shipped within 24 business hours.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time.

Can I change the delivery address of my package after it has been shipped out?

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

What do I need to do when I received a different product than what I ordered?

Please contact customer service at support@warmrelax.com.